Refund policy

At The Weaveloom, we aim to provide you with a delightful shopping experience. If you’re not happy with your purchase, we’re here to help.

Returns

  1. Raise a Return Request:

    • Return requests must be raised within 3 days of receiving the product.
    • No return or exchange requests will be accepted after this time.

  2. How to Raise a Return Request:

    • Send us a WhatsApp message using the chat button on our website with:
      • Order Number
      • A photo of the product you wish to return
      • The reason for returning

  3. Eligibility for Returns:

    • Only unstitched garments (saris, stoles, and dupattas) are eligible.
    • The product must be unused, in original packaging, and with all tags intact.
    • Products purchased on sale/discount are not eligible.
    • Returns for sarees will not be accepted if:
      • The blouse has been stitched.
      • Fall/pico has been done.

  4. Damaged or Incorrect Products:

    • If your product is damaged, defective, or incorrect, email us at theweaveloom@gmail.com within 24 hours of receiving it.
    • We’ll replace the product at no extra cost. If a replacement is not possible, you can select an alternate product of the same value.

  5. Shipping Costs:

    • Indian Residents: Return shipping is free, and we’ll arrange the pickup.
    • Overseas Residents: Return shipping costs will be borne by the customer.

Refunds

  1. COD Orders: Refunds for COD orders will be provided as store credits within 1-2 working days of return approval. These credits can be used for future purchases.

  2. Prepaid Orders: Refunds will be processed to the original payment method within 7 working days of return approval. Bank or payment gateway processing times may apply.

  3. Refunds are not applicable for:

    • Products purchased on sale/discount (store credit will be provided instead).
    • Exchanged products (only store credit is provided).

  4. We’ll notify you via email when your refund has been processed.

Cancellations

  1. Cancellation requests must be made within 24 hours of placing the order.
  2. Orders with fall/pico or tassel customizations cannot be canceled.
  3. Refunds for canceled orders:
    • Store Credit: No charges.
    • Bank Refund: Payment gateway charges will be deducted.

Exchanges

  1. Exchanges are allowed only if fall/pico customizations have not been made.
  2. Products like tailored apparel and cut yardage fabrics cannot be exchanged.
  3. For international exchanges, customers are responsible for customs duties and shipping costs.
  4. Products that are opened, unfolded, or tried on are not eligible for exchange.

Customizations

  1. No refunds or replacements are offered for customized products.
  2. If you’re unhappy with a customized order, email us at theweaveloom@gmail.com, and we’ll try to assist you.

We value your trust and work hard to ensure your satisfaction. If you have any questions, reach out to us via WhatsApp or email at theweaveloom@gmail.com.